For free shipping, deliveries usually take 40 to 60 business days. Countries of South America or very remote, can take up to 90 working days.
Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately we can not offer you a refund or exchange.
To be eligible for a return, your item must not be used and the same condition in which it was received must also be in its original packaging.
You must send photos of the item received, where the product is viewed from several angles.
Being our online store, we have specific descriptions to choose the sizes corresponding to the length of your foot. BE CAREFUL WHEN CHOOSING YOUR SIZE, our sizes are Chinese and we do not make refunds for a size error
Returns are only made for manufacturing defects or very noticeable imperfections if the product is produced within 30 days after delivery.
If you return your product to us in poor condition, used or damaged to obtain a refund, we will not refund and the product you send will be discarded. That is the reason why you have to send the photos of the details to email@example.com before sending the product back to us.
If you make your purchase, it means that I accept this term and the company's policy. Therefore, you should be responsible for tracking your package periodically, and if you do not get results, contact a representative online or by email: firstname.lastname@example.org to help you track your package.
If you made an error when making your purchase, you have 24 hours to make the necessary changes before your order.
Refunds (if applicable)
DO NOT SEND THE PACKAGE TO THE SENDER'S ADDRESS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you about the approval or rejection of your refund.
If approved, a credit will be processed for the total invoice, so you can use it in purchases within our store
Only cases of default return or imperfection are eligible to receive a refund of your money directly to the card with which you made the purchase.
Late or missing refunds (if applicable)
If you have not received a refund yet, first check your bank account again.
Then, contact your credit card company, it may be a while before your refund is officially published.
Then contact your bank. There is often a processing time before a refund is posted.
If you have done all this and have not yet received your refund, contact us at email@example.com.
Sale items (if applicable)
Only regular-price items can be reimbursed. Unfortunately, discounted items or special promotions can not be refunded.
Exchanges (if applicable)
We only replace products with a factory defect. If you need to change it for the same item, send us an email to firstname.lastname@example.org and wait to be notified that your exchange has been approved for you to send your item to: 1201 Muzano St. # A-201 Kissimmee Florida US 34741
If the item was marked as a gift when it was purchased and sent directly to you, you received a gift for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item was not marked as a gift when it was purchased, or if the gift was sent to us to be sent later, we will send a refund to the gift and you will be informed of its return.
To return your product, you must mail your product to: 1201 Muzano St. # A-201 Kissimmee Florida US 34741
You are responsible for paying your own shipping costs to return your item. Children's shipping costs are non-refundable.
If you submit an item over $ 75, you should consider using a shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.